Back Office Manager

The Back Office Manager is responsible for overseeing the efficient operation of the back office, ensuring the seamless coordination of special-order processing, inventory management, administrative support, and customer experience. This role involves managing a team, ensuring accurate and timely completion of orders, and providing leadership to ensure smooth day-to-day operations across various departments.

Essential Duties

Special Order Processing:

• Manage and oversee the special-order processing team to ensure accuracy and timely completion of all special orders.
• Ensure all orders are tracked and processed efficiently, meeting customer and operational requirements.

Inventory Management:

• Supervise shipping and receiving of inventory to maintain accurate stock levels.
• Ensure that inventory audits are performed regularly, discrepancies are identified, and corrective actions are taken.
• Work closely with other departments to ensure inventory needs are met and stock is accurately tracked.

Administrative Support:

• Oversee administrative support provided to the sales team, including order processing, data entry, and general office tasks.
• Ensure reports and documentation related to inventory, sales, and other operational matters are prepared accurately and in a timely manner.

Customer Experience Support:

• Lead efforts to ensure smooth order processing, contributing to a positive customer experience.
• Address and resolve any operational issues impacting customer satisfaction, ensuring timely resolution and follow-up.

General Back Office Duties:

• Supervise daily back-office operations to ensure efficiency, productivity, and compliance with company standards.
• Coordinate with various departments to support smooth cross-departmental operations.
• Perform additional duties as needed to enhance operational flow and meet business goals.

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