Call Centre / CustomerService

Customer Service Representative

CFS

Ohio · Uniontown · United States

Job title: Customer Service Representative
Location: On-site in Uniontown, OH
Schedule: Monday-Friday
Salary: $39,000 - $41,000 depending on experience
Why This Opportunity Stands Out:

  • Small team with a family-like atmosphere

  • Your voice matters-ideas are encouraged and valued

  • Flexible, supportive work culture

  • Opportunity to grow and take on more responsibility over time

Key Responsibilities (Customer Service Representative):

  • Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions

  • Process orders, returns, exchanges, and refunds accurately

  • Maintain detailed records of customer interactions and transactions

  • Collaborate with other departments to resolve complex issues

  • Follow up with customers to ensure their issues are resolved to their satisfaction

  • Provide information about products, services, promotions, or policies

  • Identify opportunities for process improvement and customer satisfaction enhancements

Qualifications (Customer Service Representative):

  • High school diploma or equivalent

  • Previous customer service or call center experience is a plus

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities and attention to detail

  • Ability to multitask and work under pressure

  • Familiarity with CRM systems and Microsoft Office Suite

For immediate and confidential consideration reach out to me, Kelley McEndree, at .

Reference: 3137814534

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