Administration

Temporary Member Services Representative

AtWork Group

Florida · Tallahassee · United States


Member Services Representative Responsibilities and Qualifications
  • Serve as a primary point of contact for members, providing timely, accurate, and professional assistance.
  • Manage a high volume of inbound calls while maintaining excellent customer service.
  • Answer questions regarding eligibility, benefits, coverage, referrals, provider networks, and plan operations.
  • Research member information across multiple systems to resolve questions, concerns, and complaints.
  • Accurately document all member interactions and track inquiries through final resolution.
  • Coordinate with members, healthcare providers, and internal departments to address service needs.
  • Protect confidential information and follow all applicable privacy, compliance, and regulatory requirements.
  • Demonstrate strong communication, interpersonal, problem-solving, data-entry, and organizational skills.
  • Ability to multitask, work independently, and remain professional in a fast-paced environment.
  • Associate' s degree or 6- 12 months of related education, training, or work experience required.
  • Previous experience in a call center, medical office, health plan, or healthcare environment is preferred.

Reference: 3178487642

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